nbalee Privacy Policy – How We Protect Your Personal Data
Your privacy is a core operational commitment at nbalee, not a legal footnote. This policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a registered player based in Bangladesh.
Important Notice: This Privacy Policy ("Policy") describes how nbalee ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your") who access or use the nbalee platform at nbalee.app. This Policy forms part of the nbalee Terms & Conditions and should be read alongside them. By registering an account or using the nbalee platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
Your Privacy at a Glance
Six Things We Want You to Know
A plain-language summary before the full legal text. The complete Policy follows below.
1. Who We Are and How to Contact Us
1.1 nbalee operates the online casino and sports betting platform accessible at nbalee.app. nbalee is the data controller responsible for the personal information collected through this platform.
1.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the nbalee Data Protection team. All enquiries should be directed to the following email address (plain text — not a link): . Our support team operates in Bangladesh Standard Time (BST, UTC+6) and is available twenty-four hours a day, seven days a week.
1.3 This Policy applies exclusively to the n balee platform. It does not apply to any third-party websites or services that may be linked to or from the nbalee platform.
2. Information We Collect
2.1 nbalee collects personal information through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of information we collect are described below.
Registration and Identity Information
2.2 When you create a nbalee account, we collect your full legal name, date of birth, residential address in Bangladesh, and a valid Bangladeshi mobile phone number. This information is required to establish your identity, verify your age eligibility (21 years or older), and maintain your account record.
Payment and Financial Information
2.3 To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, we collect your registered mobile wallet number associated with each payment method. nbalee does not store full payment credentials directly — payment transactions are processed through encrypted channels provided by the respective payment service providers.
Identity Verification Documents
2.4 For the purpose of Know Your Customer (KYC) compliance and fraud prevention, we may request copies of government-issued identification documents, such as your National ID card (NID), passport, or driving licence. These documents are handled with the highest level of security and access is restricted to authorised personnel only.
Platform Usage and Technical Data
2.5 We automatically collect certain technical information when you access the nbalee platform, including:
- IP address and approximate geolocation;
- Device type, operating system, and browser version;
- Session timestamps and duration;
- Pages visited, games played, and betting history;
- Referring URL (the page from which you navigated to nbalee).
2.6 This technical data is used to maintain platform security, detect fraud and prohibited activity, improve service quality, and ensure regulatory compliance.
Communications Data
2.7 When you contact nbalee support via email or live chat, we retain a record of those communications, including the content of messages and any files or screenshots you provide. This record is used to handle your enquiry and to improve our support quality over time.
3. How We Use Your Information
3.1 nbalee uses the personal information we collect for the following specific purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity |
| Age verification and KYC compliance | Legal obligation |
| Processing deposits and withdrawals | Contractual necessity |
| Fraud detection and prevention | Legitimate interests |
| Platform security and abuse prevention | Legitimate interests |
| Responsible gaming monitoring | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Contractual necessity |
| Promotional communications (where consented) | Consent |
| Analytics and service improvement | Legitimate interests |
3.2 nbalee will not use your personal information for any purpose that is materially incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
4. Cookies and Tracking Technologies
4.1 The nbalee platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, and collect the platform usage data described in Section 2.5. A cookie is a small text file placed on your device when you visit a website.
4.2 nbalee uses the following categories of cookies:
- Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security identifiers. They cannot be disabled.
- Functional cookies: Used to remember your language preference, display settings, and recent game history to personalise your experience.
- Analytics cookies: Used to understand how players interact with the platform so we can improve navigation, game loading times, and content relevance. Data is aggregated and not linked to individual identities.
4.3 nbalee does not use third-party advertising cookies or cross-site tracking cookies. Your browsing activity on external websites is not monitored through any technology deployed by nbalee.
4.4 You may configure your browser to refuse cookies or to alert you when a cookie is being placed. Note that disabling strictly necessary cookies will prevent you from logging in to your nbalee account.
nbalee does not participate in any cross-site advertising network. Cookies placed by nbalee are used exclusively to operate and improve the nbalee platform itself. Your data is never used for retargeted advertising on external platforms.
5. Sharing of Personal Information
5.1 nbalee does not sell, rent, exchange, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Sharing of personal data is limited to the following specific circumstances:
Payment Service Providers
To process deposits and withdrawals, nbalee shares your mobile wallet number and transaction details with bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are bound by applicable Bangladeshi financial data regulations. nbalee shares only the minimum information necessary to complete each transaction.
Identity Verification Partners
nbalee may use third-party KYC service providers to assist with identity document verification. These partners process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
Fraud Prevention and Security Services
Technical data including IP addresses, device fingerprints, and behavioural patterns may be shared with fraud prevention services to detect and prevent prohibited activity. This sharing is conducted on the basis of nbalee's legitimate interest in maintaining platform security.
Legal and Regulatory Authorities
nbalee will disclose personal information to law enforcement, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or regulatory directive. nbalee will notify affected users of such disclosures where legally permitted to do so.
Game Content Providers
Some aggregated, anonymised gameplay statistics may be shared with licensed game studios and providers such as Pragmatic Play, Evolution Gaming, and Spribe for the purpose of game performance reporting. No personally identifiable information is included in these reports.
6. Data Retention
6.1 nbalee retains your personal information for as long as your account remains active and for a defined period after account closure, in accordance with applicable regulatory requirements governing financial records, anti-money-laundering obligations, and dispute resolution timeframes.
6.2 The following general retention periods apply:
- Active account data: retained for the duration of your account plus five (5) years following permanent closure;
- Transaction and financial records: retained for seven (7) years following the transaction date in accordance with applicable financial record-keeping requirements;
- Identity verification documents: retained for five (5) years following account closure;
- Customer support communications: retained for three (3) years from the date of the last interaction;
- Technical and usage logs: retained for twelve (12) months on a rolling basis.
6.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Anonymised aggregate data may be retained indefinitely for statistical analysis.
7. Security of Your Personal Data
7.1 nbalee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
7.2 While nbalee takes all reasonable steps to protect your data, no system of data transmission or storage can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials and must not share your password with any other person.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nbalee will notify affected users without undue delay and will take immediate remedial action to contain the breach.
8. Your Rights Regarding Personal Data
8.1 As a registered nbalee player, you hold the following rights in relation to your personal information. To exercise any of these rights, please contact us at .
Right of Access: You may request a copy of all personal data nbalee holds about you. We will respond to verified access requests within thirty (30) days.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
Right to Erasure: Subject to applicable legal retention requirements, you may request that we delete your personal data. We will honour erasure requests where no overriding legal obligation requires us to retain the data.
Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances, such as while a complaint or correction request is pending.
Right to Withdraw Consent: Where processing is based on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time by updating your account communication preferences or contacting support.
Right to Object: You may object to processing carried out on the basis of nbalee's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
nbalee will not charge a fee for handling privacy rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded, repetitive, or disproportionate, and will explain our reasoning in writing if we do so.
9. Marketing Communications
9.1 With your consent, nbalee may send you promotional messages about bonuses, new games, sports betting markets, and seasonal offers (for example, during Pohela Boishakh, Eid, and major cricket tournaments such as the BPL and T20 World Cup). These messages are sent via SMS to your registered Bangladeshi mobile number.
9.2 You may opt out of marketing communications at any time by replying STOP to any promotional SMS, by adjusting your communication preferences within your account settings, or by contacting our support team. Opting out of marketing communications will not affect the delivery of transactional messages relating to your account, such as deposit confirmations and withdrawal notifications.
9.3 nbalee does not send marketing communications to users who have voluntarily self-excluded from the platform under the responsible gaming programme. Self-exclusion automatically suppresses all promotional messaging for the duration of the exclusion period.
10. Minors and Age Verification
10.1 The nbalee platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to persons under the age of 21.
10.2 If nbalee becomes aware that an account has been registered by a person under the age of 21, the account will be permanently closed, all wagers will be voided, and any data collected will be handled in accordance with applicable child data protection principles, including prompt deletion where no legal retention obligation applies.
10.3 If you believe that a minor may have accessed or registered on the nbalee platform, please contact us immediately at so that we may investigate and take appropriate action.
11. Changes to This Privacy Policy
11.1 nbalee may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via their registered mobile number or account notification centre.
11.2 Your continued use of the nbalee platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to remain informed about how nbalee protects your personal information.
11.3 If you disagree with any material change to this Policy, you may close your account by contacting the support team. Your rights in respect of data already collected will not be affected by account closure.
12. Contact and Complaints
12.1 For any privacy-related enquiry, data access request, or complaint regarding the handling of your personal information, please contact the nbalee support team. Email (plain text — not a link): . We aim to acknowledge all privacy complaints within forty-eight (48) hours and to resolve them within fourteen (14) calendar days.
12.2 This Privacy Policy was last reviewed and updated in January 2026.
Questions About Your Data?
Our support team is here to help with any privacy concerns. You can also explore the nbalee platform, check out our FAQ, or read our full Terms & Conditions.